One thing we’re really proud of is our ability to supply cost-effective concrete pools with the fastest lead time, anywhere in Australia.
Our innovative design, engineering and manufacturing processes are responsible for the majority of this ability, but you also help by adhering to our ordering process and payment terms.
To help us plan, manufacture and finish your Plungie to your specification, as well as schedule its delivery, our ordering process and payment terms are as follows:
As part of your enquiry process, Plungie HQ will provide you with a formal quote for the supply, delivery, and any associated plumb-up service for your preferred Plungie model, equipment package, and any add-ons or modifications.
Plungie HQ formal quotes are valid for up to 30 days from the date of issuance unless otherwise specified in writing by Plunige HQ, such as during limited time promotions.
Upon your acceptance of your formal quote, we will issue you with a Sales Order or Proforma Invoice. This will contain the confirmed quote details in invoice format.
At the Sales Order stage, we will require:
Please note, your sales order / proforma invoice will be valid for 7 days only, pending receipt of deposit.
Upon the acceptance of your sales order / proforma invoice, we require a 30% deposit to confirm the order. Without payment of your deposit, we cannot plan the production of your order.
Upon receipt of your deposit, the production of your chosen Plungie model will be scheduled with our factory based on the tentative date of requirement, advised at your time of order.
It’s important that you keep us informed of your project progress to avoid any potential delays, which may affect your tentative date of shipping.
As you can imagine, a Plungie takes up a fair bit of space and on any given day, we have upwards of 300 open orders at the deposit paid stage. Because of this, we don't physically allocate orders against stock nor finish them to their order specification (internal ecoFinish colour and/or any modifications) until just prior to their scheduled delivery date. This firm physical allocation of an order does not occur until your order is locked in at the balance paid stage and your firm date of delivery is booked with Plungie HQ.
30 days prior to your tentative date of requirement, the 70% balance of your invoice will be due for payment.
We require your balance to be paid 30 days prior to your tentative date as this allows us the required time to complete the following key actions, specific to your order:
At this stage, it’s important that we receive a formal date of delivery to complete these order actions accurately.
This also allows you sufficient time to ensure that your site is ready for delivery and crane hire is booked and ready for the arrival of your pool.
The fulfillment of your equipment package, including associated plumb-up services, are all facilitated through our national partnership with Poolwerx.
Upon receipt of your balance payment, we will formally raise an order with Poolwerx HQ for your equipment supply and plumb-up services. Poolwerx HQ can then engage their network to have your order allocated to your local Poolwerx store.
Your local Poolwerx rep will make contact with you at this stage to confirm they are looking after your equipment package and schedule a time to visit your site prior to the delivery of your Plungie. This is called a pre-delivery site visit.
The pre-delivery site visit is conducted to help with your site planning, particularly the location of where you would like your equipment set up.
Your local Poolwerx will then discuss the process and schedule with you and your installer/builder the ideal time for them to return for the primary and secondary plumb-up service, installation of equipment, and start-up service of your Plungie.
If at any time throughout the process you feel that Poolwerx has not managed your order properly, please contact us and we will follow this up for you. We know that a Plungie works best with its filtration equipment so it's important that this part of your project flows in line with your general installation timeline.
After we receive your balance payment we’ll communicate regularly with you to ensure that your project is running on time and that your formal date of delivery is remaining as scheduled.
Communication is key - so please keep us informed of any changes to your delivery date that may arise.
Whilst we try and remain as flexible as we can, we must have your date and time of delivery requirements locked within 14 days of this date.
We will confirm with you just prior to your dispatch date that your Plungie order is now ready for dispatch, confirming your delivery date and time with you and your builder/installer.
Upon dispatch, you will receive a final tax invoice confirming your order has been paid in full and the formal dispatch of your order.
Upon arrival and unloading, the driver will require a signature from an authorised site representative (either you or your builder/installer) to confirm receipt of your Plungie.